FAQs

Find answers to your questions quickly and easily with our comprehensive FAQ section.

Do you repair HDMI ports?

Yes! We keep replacement HDMI ports on hand for the PlayStation 4, PlayStation 5, Xbox One, and Xbox Series S/X line of consoles.

Do you repair charging ports on the Nintendo Switch?

Yes! We keep charging ports on hand for the original Nintendo Switch, Switch Lite, and Switch OLED consoles.

What is included with the repair?

With every repair we dust out the console, test the game disk drive/cartridge reader (if applicable), WiFi, Bluetooth, and controller USB ports to ensure that your console is fully functional.

How long do repairs take?

Most console repairs where parts are on hand take 1 to 2 days to complete. Repairs needing parts to be ordered can extend the repair time frame, which will be communicated for approval prior to parts being ordered.

Do you repair older consoles?

If we can source the replacement part needed, we can work on the PlayStation 1/2/3, the Xbox Original/360, and Nintendo NES/SNES/N64/Wii.

Can I provide my own part?

We only use parts that we order that are sourced from our reputable suppliers.

Do you fix stick drift?

Yes! We replace the joystick modules in the Sony Dualsense, Microsoft Xbox Series S/X (type C charging port) and standard Nintendo Switch Joycons with upgraded modules called TMR, which are significantly more resistant to stick drift over time then the original module!

My console is overheating, can you clean it?

We can provide a maintenance cleaning for consoles, which includes a dust out of the console to make sure that none of the internal or external vents are blocked, replacing the thermal paste and functionality testing the console. We do not work on consoles that have a bug/cockroach infestation in them.

Note: The PlayStation 5 utilizes liquid metal as a thermal conduit instead of thermal paste, and will have the dry spot on the APU cleaned off if present and the liquid metal re-flowed instead of the thermal paste re-application.

Do you repair all electronics?

We currently only offer repairs for video game consoles at this time, and primarily repair the PlayStation 4, PlayStation 5, Xbox One, Xbox Series S/X and Nintendo Switch line of consoles.

Do you transfer or recover data?

We do not offer any data transfer or data recovery services at this time.

Do you sell video game consoles, controllers, games, or accessories?

We do not sell any gaming equipment and only offer repair services at this time.

When are you open and where are you located?

We are open Monday through Friday from 10:00am to 7:00pm, as well as Saturday and Sunday from 11:00am to 6:00pm. Repairs are performed out of a Home Office in Southwest Austin in Oak Hill at US-290 and HWY 71 and are available for drop off by appointment, please contact for address!

Can I mail my device to you for repair?

We currently do not accept mail-in repairs.

Can you pickup/drop off my console/controller?

We do not offer pickup or drop off services for repairs at this time.

Should my PlayStation 5 be placed standing/vertically or flat/horizontally?

While it is most often pictured standing vertically, due to the use of liquid metal as a heat transfer agent, it is of the opinion of Big Paw Tech Repair that the console benefits most from being stored horizontally with proper mount support. Big Paw Tech Repair is of the opinion that storing the console horizontally reduces the risk of the liquid metal from pooling over time, helps keep the liquid metal spread evenly on the APU, and assists with more efficient cooling and performance of the system.

Can I get my console/controller repaired the same day?

While we have had times where same day service was possible, it is not a standard service offered and depends on the current repair queue at the time.

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