FAQs

Find answers to your questions quickly and easily with our comprehensive FAQ section.

Do you repair HDMI ports?

Yes! We keep replacement HDMI ports on hand for the PlayStation 4, PlayStation 5, Xbox One, and Xbox Series S/X line of consoles.

Do you repair charging ports on the Nintendo Switch?

Yes! We keep charging ports on hand for the original Nintendo Switch, Switch Lite, and Switch OLED consoles.

Do you replace ports on laptops?

Yes, we can replace ports on most laptops running Windows! We currently do not replace ports on Apple products.

How long do repairs take?

Most console repairs where parts are on hand take 1 to 3 days to complete. Repairs needing parts to be ordered can extend the repair time frame, which will be communicated for approval prior to parts being ordered.

Do you repair older consoles?

If we can source the replacement part needed, we can work on the PlayStation 1/2/3, the Xbox Original/360, and Nintendo NES/SNES/N64/Wii.

Can I provide my own part?

We only use parts that we order that are sourced from our reputable suppliers.

Do you repair all electronics?

We currently only offer repairs for video game consoles, laptops, and desktops. We currently do not offer repairs on Apple products.

Do you transfer or recover data?

We do not offer any data transfer or data recovery services at this time.

Do you sell video game consoles, controllers, games, or accessories?

We do not sell any gaming equipment and only offer repair services at this time.

When are you open and where are you located?

We are open every day, Sunday through Saturday from 10:00am to 7:00pm. Repairs are performed out of a Home Office in Southwest Austin in Oak Hill at US-290 and HWY 71, please contact for address!

Can I mail my device to you for repair?

We currently do not accept mail-in repairs.

What is included with the repair?

With every repair we will: dust out the console, replace the current thermal paste with new thermal paste, test the game drive, WiFi, Bluetooth, and controller USB ports to ensure that your console is fully functional.
Note: All PlayStation 5 consoles will have the liquid metal inspected and re-flowed, as it does not utilize thermal paste.

Should my PlayStation 5 be placed standing/vertically or flat/horizontally?

While it is most often pictured standing vertically, due to the use of liquid metal as a heat transfer agent, it is of the opinion of Big Paw Tech Repair that the console benefits most from being stored horizontally with proper mount support. Big Paw Tech Repair is of the opinion that storing the console horizontally reduces the risk of the liquid metal from pooling over time, helps keep the liquid metal spread evenly on the APU, and assists with more efficient cooling and performance of the system.

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